
Over the past 4 months I’ve contacted about 40 contractors ranging from generals to individual trades and handymen. The responses have varied from having my voice mail ignored, to only speaking over the phone, to someone coming out to the house, to someone actually responding with some form of quote. Overall, I’ve received quotes from less than 40% of the contractors I’ve contacted.
This may seem like an awful lot of quotes. It isn’t really. If you want 2 or 3 quotes and you’re speaking with generals and individual trades (electrician, plumber, tile, drywall, floor), that adds up to around 15 quotes.
Of the total number of quotes I got, I’d say about half were clustered reasonably close together in terms of the dollar estimate. The others were much higher. I didn’t get any that were lower than the cluster.
So from these 8 or so quotes we rejected 2 because of poor references and poor pre-sales responsiveness. And then there were 6.
These got chopped down to 2 becuase we decided to go with a general rather than manage all the trades ourselves. Speaking with the trades however was still valuable because it helped us better contetualize the estimate line items from the generals. We are now down to just 2 contenders.
The actual search experience didn’t quite flow this smoothly. On 2 prior occasions we thought we had found the contractor we wanted to work with only for him to reveal a giant red flag that scared us off. These false starts has added about 10 weeks to the project.
I had one contractor try to berate me for collecting quotes (nice sales technique). He said I was wasting my time and the time of all contractors. I thanked him for helping to narrow my search and then told him to get out. Do not let them try to push you around. You are about to spend a huge amount of money, and take on an emormous amount of risk (they can get away with just about any form of fraud, and there virtually nothing you can do about it). Talk to whom ever you need to in order to feel comfortable with your ultimate decision.
So This should give you some idea of just how much time and leg work you should expect to do before you’ll find 2 solid contractors (and we haven’t started work yet, so things could still fall apart as they have twice already).
What resources did we use to find contractors?
We’ve used the yellow page, the BBB site, Google, Craigslist, referrals from other contractors, and referrals from friends and complete strangers. Of our two finalists we found one through word of mouth and the other through Craigslist.
We did not find any partiuclar resource more or less helpful — they’re all mostly useless.
Here are some other lessons we learned:
- Cast a very wide net, because time combined with pure luck is a big factor in find a good contractor
- If you want 3 quotes, be prepared to contact 8 people
- Don’t be surprised if it take 3 times as long to find your contractor as it does to do the work
- Be ruthless in your vetting process, absolutely call all references
- Do not work with anyone who tries to give you the hard sell — kick them out rudely and immediately
- Negotiate hard to pay only a minimum deposit because your risk burden is much bigger than theirs — these guys can put a lien on your house if you break a contract, but you have virtually no options if they do or if they run off with your money.