Last December I signed an agreement with Rona to replace the roof on our garage and carport.  It took us another 4 months to get the installer to bring the right shingle swatches from the right supplier so we could choose a colour.  Granted I got really busy wrapping up a project, we went to Malta, and we really weren’t in much of a hurry.

In April the installer said he would send his carpenter by to estimate reframing our carpot to make its slope steeper.  I followed up with him twice, and then didn’t hear anything back for the next 4 months.  Again, not a big deal becuase we aren’t in a hurry and have many more pressing matters inside the house.

Then today Rona called asking about the roof job.  Weird, because i planned to call them for a refund today.  Looks like fate beat me to it.

With this kind of pre-sales follow through, what could I expect for post-sales support?  I’m not interested in finding out.  After 8 moths of no action, Rona agreed to refund my money.

This entry was posted on Wednesday, August 27th, 2008 at 2:38 pm and is filed under suppliers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.