This Old Vancouver House » suppliers http://www.thisoldvancouverhouse.com Home renovation to restore this old house back to the 30s Sat, 17 Oct 2009 01:07:54 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Sayonara Rona http://www.thisoldvancouverhouse.com/2008/08/27/sayonara-rona/ http://www.thisoldvancouverhouse.com/2008/08/27/sayonara-rona/#comments Wed, 27 Aug 2008 21:38:21 +0000 john http://www.thisoldvancouverhouse.com/?p=27 Last December I signed an agreement with Rona to replace the roof on our garage and carport.  It took us another 4 months to get the installer to bring the right shingle swatches from the right supplier so we could choose a colour.  Granted I got really busy wrapping up a project, we went to Malta, and we really weren’t in much of a hurry.

In April the installer said he would send his carpenter by to estimate reframing our carpot to make its slope steeper.  I followed up with him twice, and then didn’t hear anything back for the next 4 months.  Again, not a big deal becuase we aren’t in a hurry and have many more pressing matters inside the house.

Then today Rona called asking about the roof job.  Weird, because i planned to call them for a refund today.  Looks like fate beat me to it.

With this kind of pre-sales follow through, what could I expect for post-sales support?  I’m not interested in finding out.  After 8 moths of no action, Rona agreed to refund my money.

]]> http://www.thisoldvancouverhouse.com/2008/08/27/sayonara-rona/feed/ 0